My own system + Atendalia
Send appointments and alerts to the software your business already uses. For example, display a new booking or notify reception when it is canceled. Your technical team prepares the connection.
- Type
- Webhook
- Data direction
- Atendalia → My own system
What information is shared?
Depending on the notification and what this connection supports, it can send the name, phone, service, date, time, and location. Choose the notifications you need and review the example before connecting real customers; it does not send a complete copy of your business.
Do I need Zapier or another account?
This connection does not require Zapier or Make. You need your own system or server to receive alerts. It can avoid an automation subscription, but hosting and maintenance are your responsibility.
Who it is useful for
Businesses with their own software that want to receive Atendalia appointments or alerts there.
How information flows
For example: Update an internal system. Feed a data warehouse. Build an integration not listed in the catalog.
Practical use cases
- Update an internal system.
- Feed a data warehouse.
- Build an integration not listed in the catalog.
View connection steps and technical details
What your My own system receives every time an appointment is booked
Your AI phone assistant answers the call, books the appointment in your calendar and sends it to My own system. You choose what we notify you about:
- New appointment
- Appointment moved
- Appointment cancelled
- Call ended
- chat.handoff_creado
- chat.handoff_respondido
- contacto.bloqueado
- contacto.desbloqueado
Depending on the notification and connection, it can include: Customer name · Phone · Service · Date and time · Branch · Notes · Table or space.
How to connect it
- 1Hire your assistant at atendalia.com.mx/signup and forward your business calls. Nothing to install.
- 2In your dashboard, open Integrations → Add and choose My own system.
- 3The address where your system receives notifications. With a key, every notification is signed so you can verify it came from here.
- 4Hit Test: My own system receives a sample notification instantly, with the real look of every appointment.
Requirements and permissions
url— endpoint or webhook URLsecreto— signing secret
Relevant limits
- This connection only covers the events shown on this page.
- Provider availability, quotas, permissions, and charges are controlled by My own system.
- Only the events listed above are sent. The connection is one-way and does not import changes made directly in My own system.
What an appointment looks like when it arrives
Your system receives the same event as signed JSON:
{
"evento": "cita.creada",
"negocio": { "nombre": "Tu Negocio" },
"cita": {
"inicia": "2026-09-10T17:00:00",
"termina": "2026-09-10T17:30:00",
"servicio": "Corte",
"estado": "confirmada",
"canal": "llamada",
"cliente": { "nombre": "Ana", "telefono": "+52 81 1234 5678" },
"sucursal": { "nombre": "Centro" },
"notas": "Viene por LinkedIn"
}
}How to verify and troubleshoot
- Use Test in Atendalia and confirm that My own system records the sample.
- Check the integration log for a delivered status and an HTTP success response.
- Enable one event at a time first so the destination is easy to identify.
- Use “Test” in the dashboard and check the result in My own system before enabling real events.
- If you see 401 or 403, review the token, its validity and the provider permissions.
- If no data arrives, review the integration log and confirm that the event is enabled.
Specific questions
Can My own system change my Atendalia appointments?
No. This connection sends information in one direction only.
Can I test it without affecting a call?
Yes. The test starts from Integrations and does not open or modify an assistant call.
Hear your assistant answering for real
Call it now and hear how it books an appointment — then review how to connect it with My own system.
Explore all 167 connection guides · Atendalia: AI phone assistant that books appointments for businesses in Latin America.