Question 1

What is Atendalia and how does it work?

Accepted Answer

Atendalia is an AI receptionist built for phone calls and WhatsApp, crafted in Mexico. It answers in under 1 second with an ultra-natural voice, understands customer inquiries, checks your calendar availability in real time, books appointments and sends instant confirmations with maps over WhatsApp.

Question 2

How much does an AI phone receptionist cost in Mexico?

Accepted Answer

Plans start at $295 MXN a month for WhatsApp and $795 MXN a month with phone calls, tax included, no setup fee. Every plan includes every feature and unlimited appointments; only the channel and call/message volume changes. Creating your account is free: you activate it by paying the plan you choose.

Question 3

Can I keep my current business phone number?

Accepted Answer

Yes, 100%. You can enable conditional or unconditional call forwarding from your current landline or mobile to Atendalia. Your customers keep calling the exact same number they already know. Alternatively, we can assign you a new local line with your city’s area code.

Question 4

How does the AI book appointments over the phone?

Accepted Answer

The bot answers with a natural voice, listens to what the customer needs, checks the actual open times in your calendar in real time, offers options and books the appointment. It then confirms over WhatsApp or email and everything lands in your dashboard with full history.

Question 5

Does the AI answer WhatsApp too?

Accepted Answer

Yes, with the same assistant that answers the phone: it recognizes who is writing, answers questions and books. Each plan includes a monthly message allowance (from 600) and extra locations cost $499 MXN a month.

Question 6

What happens when the bot can’t answer something or in an emergency?

Accepted Answer

It transfers the call to your mobile phone or office PBX on the spot with live smart transfer: no customer is ever left unanswered. It also pings you on WhatsApp and logs the recording and transcript in your dashboard.

Question 7

Which calendars and CRMs does it integrate with?

Accepted Answer

Use the built-in calendar or connect Google Calendar. The catalog includes chat and CRM adapters, webhooks and automation options for other apps. Outlook and Apple Calendar require the route described in their guides; they are not native calendar connections.

Question 8

How does it prevent double-bookings?

Accepted Answer

Before proposing any time slot, Atendalia queries your live calendar. If you or a staff member block off time for a personal meeting, the AI immediately respects it and never offers that slot.

Question 9

What kinds of businesses is it for?

Accepted Answer

Any appointment or booking business: dental clinics, medical doctors, beauty salons, spas, barbershops, veterinary clinics, restaurants, law firms, real estate agencies, auto shops, and academies. 15 industries preconfigured.

Question 10

Does the voice sound robotic or natural?

Accepted Answer

It sounds genuinely human, with natural Mexican intonation, intelligent pauses, and sub-second latency. You can call it right now and test it in our Live Demo section.

Question 11

How long does setup take?

Accepted Answer

Under 24 hours. When you sign up, you answer a simple guided questionnaire with your business hours, services, and staff. Our team or you activate the line, and the assistant starts answering that very day.

Question 12

Are there long-term contracts or lock-ins?

Accepted Answer

No lock-in contracts. All plans are flexible month-to-month subscriptions. You can upgrade, downgrade, pause, or cancel at any moment with a single click in your dashboard.

Question 13

What happens if I exceed my monthly minute allowance?

Accepted Answer

Your callers are never left stranded. You can enable automatic top-ups at preferred rates or route excess calls directly to your cell phone when your plan allowance is reached.

Question 14

Can I manage multiple branches or staff members?

Accepted Answer

Yes. You can configure multiple locations and assign independent calendars for each doctor, technician, or chair. The AI asks which branch or professional the customer prefers and books accordingly.

Question 15

Are customer data and conversations secure?

Accepted Answer

Completely. All data and calls are encrypted with bank-grade AES-256 encryption in transit and at rest, strictly complying with data protection laws. Your recordings belong solely to your business.

Question 16

Do I need technical skills to start?

Accepted Answer

Not for the initial setup. You define hours, services and the answers to give; a custom integration does require technical skills.

Question 17

What should I prepare before activation?

Accepted Answer

Have your hours, address, services, appointment lengths, common questions and escalation number ready.

Question 18

Can I review the setup before real calls arrive?

Accepted Answer

Yes. Review the greeting, hours and answers, then test the flow before forwarding your main number.

Question 19

Can I change services and hours later?

Accepted Answer

Yes. Keep your business details current in the dashboard so the assistant gives accurate information.

Question 20

What if my business closes for vacation?

Accepted Answer

Update your hours or block the calendar for those dates. Test the message callers will hear before closing.

Question 21

Does the demo use my business information?

Accepted Answer

The public demo is an example experience. To evaluate your own workflow, configure your services and hours in your account.

Question 22

What is the difference between full and conditional forwarding?

Accepted Answer

Full forwarding sends every call to the assistant. Conditional forwarding follows your carrier rules, such as unanswered or busy calls.

Question 23

Can my carrier charge for call forwarding?

Accepted Answer

Forwarding charges depend on your carrier and phone plan. Confirm them with the carrier before activation.

Question 24

What if two calls arrive at once?

Accepted Answer

Concurrent handling depends on your plan capacity and limits. Review your allowance and test a peak before launch.

Question 25

Can a caller ask for a person?

Accepted Answer

You can configure cases that require transfer and the destination number. Check when someone can answer there.

Question 26

What should I do if a call drops?

Accepted Answer

Check the call history and line connectivity. If it happens again, record the time and number for investigation.

Question 27

Can I customize the phone greeting?

Accepted Answer

Yes. Set your business name and how the assistant starts a conversation, then place a test call.

Question 28

Do I need a WhatsApp Business number?

Accepted Answer

To operate WhatsApp as a business channel, meet the provider requirements and connect the relevant number. Review linking before announcing it.

Question 29

Does the customer need another app?

Accepted Answer

Not to message you on WhatsApp: they use the app they already know. Your team manages settings in Atendalia.

Question 30

Can I update answers about prices and services?

Accepted Answer

Yes. Keep prices and descriptions current so the assistant does not repeat outdated information.

Question 31

How is a confirmation different from marketing?

Accepted Answer

A confirmation concerns a requested appointment. Promotional messages require checking consent and platform rules before sending.

Question 32

What if a customer does not reply?

Accepted Answer

Review the appointment and conversation according to your configured flow. Do not assume a sent confirmation was read.

Question 33

Can I test WhatsApp before sharing the number?

Accepted Answer

Run a test conversation and check answers, hours, confirmation and handoff before publishing it.

Question 34

Which calendar should I connect first?

Accepted Answer

Connect the calendar where you actually manage availability. Avoid multiple primary calendars for the same person.

Question 35

How do I block personal time?

Accepted Answer

Mark that period busy in the connected calendar and confirm it no longer appears as an appointment option.

Question 36

Can services have different appointment lengths?

Accepted Answer

Set the duration of each service before offering slots. A short cleaning and a long consultation should not occupy the same block.

Question 37

How do I avoid appointments outside business hours?

Accepted Answer

Set business hours and unavailable blocks in the connected calendar; test a working day and a closed day.

Question 38

What if I change an appointment manually?

Accepted Answer

Check the change in the connected calendar and Atendalia record before confirming it to the customer.

Question 39

Can I use different time zones?

Accepted Answer

Check the business and connected calendar time zones. If customers are elsewhere, confirm local time in every communication.

Question 40

What is an Atendalia webhook?

Accepted Answer

It is an HTTP notification that can send Atendalia event data to your system’s HTTPS URL. Your destination must process and protect the data.

Question 41

Can I connect a tool that is not in the catalog?

Accepted Answer

If it accepts webhooks or works with Zapier or Make, you may be able to build a flow. Review the available events and fields in the custom integration guide.

Question 42

Do I need a public URL to receive events?

Accepted Answer

Yes. An outgoing webhook needs an HTTPS endpoint reachable from the Internet. Avoid local or private addresses.

Question 43

Which events can I use in a custom integration?

Accepted Answer

The dashboard lists available events when you create an integration. Select only those your workflow needs and test each payload.

Question 44

How do I secure a webhook endpoint?

Accepted Answer

Use HTTPS, keep the secret out of public code and validate requests before processing them. Avoid unnecessary sensitive logs.

Question 45

Can I use Zapier or Make without coding?

Accepted Answer

Yes, for workflows those platforms support. You still need to map fields, test events and check their limits and costs.

Question 46

Who should have dashboard access?

Accepted Answer

Give access only to people who need to operate the business and review active accounts regularly.

Question 47

Should I tell customers they are speaking with AI?

Accepted Answer

Explain clearly how your service works and how data is handled. Review notices and obligations applicable to your business.

Question 48

How should I handle sensitive data in assistant instructions?

Accepted Answer

Include only what is needed. Do not place passwords, API keys or unnecessary personal data in instructions.

Question 49

What if I accidentally shared an API key?

Accepted Answer

Revoke or rotate it in the dashboard, update the system that uses it and review activity history.

Question 50

Can I limit data sent to third parties?

Accepted Answer

Select only needed events and review the fields each destination receives. Your external system must protect and retain that data appropriately.

Question 51

Where can I read the privacy notice?

Accepted Answer

The privacy notice is linked in the site footer. Read it before adding customer information or connecting external tools.

Question 52

Can I compare plans before signing up?

Accepted Answer

Yes. The pricing page lists channels, included allowances and current conditions for comparison.

Question 53

Are carrier forwarding charges included?

Accepted Answer

Your carrier service and any forwarding charges are separate. Check its rates.

Question 54

What should I check when comparing call costs?

Accepted Answer

Compare included minutes, typical call length, overage and carrier rates. Total cost depends on actual use.

Question 55

Can I change plans as volume grows?

Accepted Answer

Review available plans and limits on the pricing page or in your dashboard. Confirm when a change takes effect.

Question 56

What about connected third-party services?

Accepted Answer

Zapier, Make, your phone carrier and other tools may have separate pricing and limits.

Question 57

What cards and payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, and American Express (AMEX) credit and debit cards processed through Mercado Pago, as well as cards from any country.

Question 58

Can I sign up from outside Mexico?

Accepted Answer

Yes. We accept international cards from across Latin America and worldwide. Your bank converts the charge to your local currency at the official rate.

Question 59

Where can I see usage?

Accepted Answer

View period usage and limits in the dashboard. Compare them with real activity before changing plans.

Question 60

How do I prepare after-hours handling?

Accepted Answer

Decide whether the assistant answers questions, offers a future appointment or transfers urgent cases after closing.

Question 61

What should I review each week?

Accepted Answer

Review calls, bookings, unanswered questions, transfers and rejected time slots. These signals help improve instructions and availability.

Question 62

Can I use it with multiple professionals?

Accepted Answer

Organize each professional’s services, durations and availability. Test requests for a specific person.

Question 63

What if my business address changes?

Accepted Answer

Update the business details and check any confirmation message that includes an address or location.

Question 64

How do I avoid incorrect promotion answers?

Accepted Answer

State each promotion’s conditions and dates; remove it when it ends and run a test question.

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