Billing, cancellation and refunds policy

Atendalia —your assistant over the phone and, if you enable it, over WhatsApp too— is offered as a monthly subscription. The amount is agreed with each business before starting and always appears in your dashboard, under Your plan. Amounts are shown in the currency we agree with you (for example Mexican pesos MXN, US dollars USD or Colombian pesos COP). Automatic card billing through Mercado Pago works only in Mexican pesos (MXN); in any other currency payment is made by bank transfer and recorded manually in your account.

Until there's an agreed amount, you aren't charged anything and no payment method is asked for.

We may adjust your subscription amount when needed. The new amount only applies from your next billing cycle: never retroactively or in the middle of a period you already paid for.

Before the new amount takes effect, you'll see it announced under Your plan in your dashboard. If you don't agree, you can cancel without penalty any time before that cycle starts. If you keep using the service after the change takes effect, it's understood that you accept it.

Billing is automatic: you authorize a subscription in Mercado Pago with your card and from then on you're charged on the same day each month. The next charge date is shown under Your plan.

The payment is processed by Mercado Pago on its own platform. Your card details never pass through this page or get stored on our servers.

We also accept cash or bank transfer. In that case the payment is recorded manually in your account when we receive it.

We email you at least five business days before each charge, so you can cancel with no penalty if you no longer want it. If the charge doesn't go through:

• You have two days to sort it out, with the service running as normal.
• On the third day the phone assistant stops answering calls. Your dashboard stays open: you can sign in, see your appointments and pay.
• As soon as the payment is recorded, the assistant reactivates automatically.

We never delete your appointments, your calendar or your information over a missed payment.

You can cancel or pause whenever you want, with no penalty or lock-in, from Your plan in your dashboard, or directly from your Mercado Pago account. You don't need to call or ask permission.

Cancellation takes effect at the end of the period you already paid for: the assistant keeps working until that date and after that you're no longer charged.

To cancel or pause we ask for a one-time code that reaches your inbox right away. It isn't red tape: it stops anyone who finds your session open from leaving your business without a phone. It happens on the same screen, in under a minute, and you never have to write to us or wait for anyone to approve it. Resuming asks for no code: coming back doesn't take the service away from anyone.

Duplicate charges or charges for an amount other than agreed are refunded in full, no questions asked. We process them within a reasonable time after we detect them or you report them — not instantly.

Periods already underway aren't prorated: if you cancel mid-month, you keep the service until the end of that month instead of getting a partial refund.

If the service was down due to our fault for a significant part of the month, we credit the proportional part to your next billing cycle.

Refunds are issued through the same payment method when possible, or by another means we agree with you (for example a transfer, if you paid in cash). When the refund is processed by Mercado Pago, it usually shows up on your statement within 5 to 20 business days, depending on the issuing bank.

If you don't recognize a charge or think there's an error, write to us before filing a chargeback with your bank: it's almost always resolved the same day. Reach us at samuelpch09@protonmail.com or on WhatsApp at +52 81 8709 0209.