Google Sheets + Atendalia
Google Sheets helps you build a chronological appointment log.
- Type
- Export
- Data direction
- Atendalia → Google Sheets
What information is shared?
Depending on the notification and what this connection supports, it can send the name, phone, service, date, time, and location. Choose the notifications you need and review the example before connecting real customers; it does not send a complete copy of your business.
Do I need Zapier or another account?
This connection does not require Zapier or Make. Use your Google Sheets account and authorize the connection or copy the key or address provided by that tool. Its plans and possible charges still apply.
Who it is useful for
Businesses already using Google Sheets that want to connect their customer service with that tool.
How information flows
For example: Build a chronological appointment log. Filter results by branch, service, or channel. Prepare reports without manual copying.
Practical use cases
- Build a chronological appointment log.
- Filter results by branch, service, or channel.
- Prepare reports without manual copying.
View connection steps and technical details
What your Google Sheets receives every time an appointment is booked
Your AI phone assistant answers the call, books the appointment in your calendar and sends it to Google Sheets. You choose what we notify you about:
- New appointment
- Appointment moved
- Appointment cancelled
- Call ended
- chat.handoff_creado
- chat.handoff_respondido
- contacto.bloqueado
- contacto.desbloqueado
Depending on the notification and connection, it can include: Customer name · Phone · Service · Date and time · Branch · Notes · Table or space.
How to connect it
- 1Hire your assistant at atendalia.com.mx/signup and forward your business calls. Nothing to install.
- 2In your dashboard, open Integrations → Add and choose Google Sheets.
- 3In your sheet: Extensions → Apps Script, paste the script below, Deploy → New deployment → Web app (access: anyone), and copy the address.
- 4Hit Test: Google Sheets receives a sample notification instantly, with the real look of every appointment.
Requirements and permissions
url— endpoint or webhook URL
Relevant limits
- This connection only covers the events shown on this page.
- Provider availability, quotas, permissions, and charges are controlled by Google Sheets.
- Only the events listed above are sent. The connection is one-way and does not import changes made directly in Google Sheets.
What an appointment looks like when it arrives
Your system receives the same event as signed JSON:
{
"evento": "cita.creada",
"negocio": { "nombre": "Tu Negocio" },
"cita": {
"inicia": "2026-09-10T17:00:00",
"termina": "2026-09-10T17:30:00",
"servicio": "Corte",
"estado": "confirmada",
"canal": "llamada",
"cliente": { "nombre": "Ana", "telefono": "+52 81 1234 5678" },
"sucursal": { "nombre": "Centro" },
"notas": "Viene por LinkedIn"
}
}How to verify and troubleshoot
- Use Test in Atendalia and confirm that Google Sheets records the sample.
- Check the integration log for a delivered status and an HTTP success response.
- Enable one event at a time first so the destination is easy to identify.
- Use “Test” in the dashboard and check the result in Google Sheets before enabling real events.
- If you see 401 or 403, review the token, its validity and the provider permissions.
- If no data arrives, review the integration log and confirm that the event is enabled.
Specific questions
Can Google Sheets change my Atendalia appointments?
No. This connection sends information in one direction only.
Can I test it without affecting a call?
Yes. The test starts from Integrations and does not open or modify an assistant call.
Hear your assistant answering for real
Call it now and hear how it books an appointment — then review how to connect it with Google Sheets.
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