IFTTT + Atendalia
IFTTT helps you branch appointments by location.
- Type
- Third-party automation
- Data direction
- Atendalia → IFTTT
What information is shared?
Depending on the notification and what this connection supports, it can send the name, phone, service, date, time, and location. Choose the notifications you need and review the example before connecting real customers; it does not send a complete copy of your business.
Do I need Zapier or another account?
This connection does not require Zapier or Make. Use your IFTTT account and authorize the connection or copy the key or address provided by that tool. Its plans and possible charges still apply.
Who it is useful for
Businesses already using IFTTT that want to connect their customer service with that tool.
How information flows
For example: Branch appointments by location. Update a tool not listed in the catalog. Add validation before another action runs.
Practical use cases
- Branch appointments by location.
- Update a tool not listed in the catalog.
- Add validation before another action runs.
View connection steps and technical details
What your IFTTT receives every time an appointment is booked
Your AI phone assistant answers the call, books the appointment in your calendar and sends it to IFTTT. You choose what we notify you about:
- New appointment
- Appointment moved
- Appointment cancelled
- Call ended
- chat.handoff_creado
- chat.handoff_respondido
- contacto.bloqueado
- contacto.desbloqueado
Depending on the notification and connection, it can include: Customer name · Phone · Service · Date and time · Branch · Notes · Table or space.
How to connect it
- 1Hire your assistant at atendalia.com.mx/signup and forward your business calls. Nothing to install.
- 2In your dashboard, open Integrations → Add and choose IFTTT.
- 3In IFTTT create an applet with "Webhooks" as the trigger (If This → Webhooks): the URL from Settings is the one you paste here.
- 4Hit Test: IFTTT receives a sample notification instantly, with the real look of every appointment.
Requirements and permissions
url— endpoint or webhook URLsecreto— signing secret
Relevant limits
- This connection only covers the events shown on this page.
- Provider availability, quotas, permissions, and charges are controlled by IFTTT.
- Only the events listed above are sent. The connection is one-way and does not import changes made directly in IFTTT.
What an appointment looks like when it arrives
Your system receives the same event as signed JSON:
{
"evento": "cita.creada",
"negocio": { "nombre": "Tu Negocio" },
"cita": {
"inicia": "2026-09-10T17:00:00",
"termina": "2026-09-10T17:30:00",
"servicio": "Corte",
"estado": "confirmada",
"canal": "llamada",
"cliente": { "nombre": "Ana", "telefono": "+52 81 1234 5678" },
"sucursal": { "nombre": "Centro" },
"notas": "Viene por LinkedIn"
}
}How to verify and troubleshoot
- Use Test in Atendalia and confirm that IFTTT records the sample.
- Check the integration log for a delivered status and an HTTP success response.
- Enable one event at a time first so the destination is easy to identify.
- Use “Test” in the dashboard and check the result in IFTTT before enabling real events.
- If you see 401 or 403, review the token, its validity and the provider permissions.
- If no data arrives, review the integration log and confirm that the event is enabled.
Specific questions
Can IFTTT change my Atendalia appointments?
No. This connection sends information in one direction only.
Can I test it without affecting a call?
Yes. The test starts from Integrations and does not open or modify an assistant call.
Hear your assistant answering for real
Call it now and hear how it books an appointment — then review how to connect it with IFTTT.
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