Freshdesk + Atendalia
Freshdesk helps you escalate a request the assistant should not resolve.
- Type
- Native connection
- Data direction
- Atendalia → Freshdesk
What information is shared?
Depending on the notification and what this connection supports, it can send the name, phone, service, date, time, and location. Choose the notifications you need and review the example before connecting real customers; it does not send a complete copy of your business.
Do I need Zapier or another account?
This connection does not require Zapier or Make. Use your Freshdesk account and authorize the connection or copy the key or address provided by that tool. Its plans and possible charges still apply.
Who it is useful for
Businesses already using Freshdesk that want to connect their customer service with that tool.
How information flows
For example: Escalate a request the assistant should not resolve. Record context for a pending conversation. Track the team’s follow-up.
Practical use cases
- Escalate a request the assistant should not resolve.
- Record context for a pending conversation.
- Track the team’s follow-up.
View connection steps and technical details
What your Freshdesk receives every time an appointment is booked
Your AI phone assistant answers the call, books the appointment in your calendar and sends it to Freshdesk. You choose what we notify you about:
- New appointment
- Appointment moved
- Appointment cancelled
- Call ended
- chat.handoff_creado
- chat.handoff_respondido
- contacto.bloqueado
- contacto.desbloqueado
Depending on the notification and connection, it can include: Customer name · Phone · Service · Date and time · Branch · Notes · Table or space.
How to connect it
- 1Hire your assistant at atendalia.com.mx/signup and forward your business calls. Nothing to install.
- 2In your dashboard, open Integrations → Add and choose Freshdesk.
- 3In Freshdesk: your photo → Profile Settings → API key. Domain = what goes before .freshdesk.com.
- 4Hit Test: Freshdesk receives a sample notification instantly, with the real look of every appointment.
Requirements and permissions
dominio— account domainapiToken— API token
Relevant limits
- This connection only covers the events shown on this page.
- Provider availability, quotas, permissions, and charges are controlled by Freshdesk.
- Only the events listed above are sent. The connection is one-way and does not import changes made directly in Freshdesk.
What an appointment looks like when it arrives
This is how the alert reaches your Freshdesk when the assistant books an appointment:
New appointment · Ana López
Haircut · Thursday, September 10, 5:00 p.m.
Downtown branch · +52 81 1234 5678
Booked over the phone
Note: first-time customer.
And the full appointment stays in your dashboard, even if you never open Freshdesk.
How to verify and troubleshoot
- Use Test in Atendalia and confirm that Freshdesk records the sample.
- Check the integration log for a delivered status and an HTTP success response.
- Enable one event at a time first so the destination is easy to identify.
- Use “Test” in the dashboard and check the result in Freshdesk before enabling real events.
- If you see 401 or 403, review the token, its validity and the provider permissions.
- If no data arrives, review the integration log and confirm that the event is enabled.
Specific questions
Can Freshdesk change my Atendalia appointments?
No. This connection sends information in one direction only.
Can I test it without affecting a call?
Yes. The test starts from Integrations and does not open or modify an assistant call.
Hear your assistant answering for real
Call it now and hear how it books an appointment — then review how to connect it with Freshdesk.
More support and inbox
Explore all 167 connection guides · Atendalia: AI phone assistant that books appointments for businesses in Latin America.